EIDNet Network Update

Some misleading information about EIDNet is circulating which suggests that EIDNet Wireless Internet Services are full and no new customers can access our system. This information is inaccurate and misleading.

We are providing this update to correct the misinformation.

Customer experience and customer service are very important to all of us at EIDNet. We are continuously making improvements to our network to ensure we provide positive customer experiences.

Currently, the network links on the Duchess and Rosemary towers are nearing the point where upgrades will be required. We have temporarily stopped accepting new customers in the Duchess and Rosemary areas only. If we didn't do so, the network links on these 2 towers would be overloaded and the quality of our service to our existing customers in these areas would be degraded. We made this decision to preserve the quality of service for our existing customers on these 2 towers. As soon as we finish upgrading the Duchess and Rosemary network links, EIDNet will once again welcome all new customers in the Duchess and Rosemary areas.

Apart from the Duchess and Rosemary areas, we are upgrading existing customers and accepting new customers throughout our service area for all account types.

Early in 2020, we will be offering a new 50Mb/10Mb service from the Brooks tower.

We thank all of our customers for your continued support. EIDNet, your local Wireless Internet Service Provider, is committed to providing quality, reliable and fast internet services to the County of Newell.

If you have questions, concerns or would like any information on any of our services, please contact us at 403-362-1401 or by e-mail: eidnet@eidnet.org.

Sincerely,

The Staff of EIDNet


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